Chief Operating Officer (COO) Job Description

General Description 

Chief Operating Officer (COO) works closely with the ED and Executive Team members, officers and members of the Board of Directors, and other important stakeholders. They must be able to create a solid organizational infrastructure for the Coalition’s expanding goals and programs. The COO oversees all operational aspects of the Coalition and its related budgets, maximizing leverage of Lancaster LGBTQ+ Coalition resources. They are also responsible for overseeing all financial obligations and reporting of the Coalition, in consultation with the ED, Board Treasurer, and members of the Finance Committee. To maintain the organization’s health, the COO partners honestly with the ED to identify, recommend, and pursue strategic opportunities. They lead a team that provides operational support across the organization. 

Education and Certifications

Master’s Degree or 5 years of experience in Nonprofit Management, Organizational Development, Public Administration, Business Administration, Social Work Administration, Human Resources Management, Accounting/Finance/Education, or other related field.

Work Environment/Travel

This position is based in a hybrid office environment, using standard office equipment. Occasional travel to program sites may be necessary per business necessity.

Position Type/Expected Hours of Work

Executive, exempt position. Days and hours of work are generally Monday through Friday, 9:30am to 5:30pm with occasional weekend events.


The Coalition offers a competitive benefits package as well as an exciting, friendly, and unique work environment. 

How to Apply

Please email your cover letter and resume to [email protected] with “Chief Operating Officer” in the subject line. No phone calls.

Application Deadline

Applications will be accepted until the position is filled.

Essential Duties and Responsibilities

  • Support and guide relevant Lancaster LGBTQ+ Coalition staff in understanding and managing budgetary matters
  • Serve as Lancaster LGBTQ+’s spokesperson for fiscal matters and communicate organization’s financial position effectively to non-fiscal persons 
  • Partner with ED and the Board Finance Committee to develop short- and long-term financial/operations plans that identify possible opportunities to strengthen the organization’s financial/operational health; and identify and solve risks to financial/operational health based on sound analysis and projections
  • Ensure adherence to government-related policies and procedures (e.g. allocation methodologies, vouchering, audits, tax returns)
  • Keep updated with fiscal, HR, and other organizational best practices 
  • Review and approve vendors, consultants, and other entities, confirming their relevance, compliance, and consistency 
  • Supervise the management of cash flow, availability, and forecasting 
  • Ensure staff’s preparation of timely and accurate financial reporting materials for internal and external stakeholders
  • Ensure that the Development committee, Creative Director, Operations, and HR is operating in accordance with the strategic/operational needs of the organization
  • Oversee legal activities (contracts, leases, other legal agreements), and business insurance procurement, monitoring, and management
  • Consult with legal counsel, as needed, on a variety of corporate matters (e.g. HR, trademark, corporate governance, real estate) 

Priorities for First Year

  • Review and renew, or establish Standard Operating Procedures (SOP’s) for organizational operations, including and not limited to: matters of legal and regulatory compliance with all active and anticipated contracts; interdepartmental communications/collaborations; interactions between different layers of management and staff across different programs; operational procedures between and within programs/internal support departments; as well as internal/external communications procedures
  • With the Finance Committee, establish and maintain systems that ensure the regular, timely delivery of quarterly financial reports and other relevant data
  • With the Directors, establish and maintain systems affecting organization’s health and progress to operate at peak strength and efficiency, including and not limited to: the regularly-rescheduled issuing of data measuring, KPIs, etc. 
  • Provide Executive-Level guidance in the implementation of finance and operations policies, procedures, structures and systems as necessary. Become proficient in the issues of legal and regulatory compliance 

Desired Knowledge, Skills, and Abilities:

  • Strong and expansive executive background in management, particularly financial and operational management
  • Build strong relationships and manage teams with staff at multiple levels 
  • Proven success in managing program, fiscal, and employee matters, under public and private contracts and budgets
  • Experience with consultation of developing business plan for new programs/initiatives; or the reengineering of existing programs/initiatives
  • Skilled and experienced work with Boards and Board Committees
  • Ability to build, lead, and grow housing programs of a similar type and size to our Homelessness Emergency Assistance Response Team (HEART) program
  • Comprehension and capability of establishing KPIs; the ability to collect, interpret, and present pertinent data; and the ability to use data to develop improvement strategies in areas of underperformance
  • Ability to serve in the absence of the Creative Director, Finance, Operations, and Human Resources – possessing sufficient knowledge, aptitude, and judgment to bring relevant matters to a responsible conclusion
  • Advanced skills in Google Workplace, Quickbooks or similar bookkeeping software, Gmail, Google Drive, Google Docs, Google Slides, and Google Sheets; business analytics, business visualization tools, electronic archiving and documentation systems preferred; and Asana software